Privacy Policy

Wind Stars Logistics LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information, including SMS and phone communications, and your rights regarding your data. By using our website, services, or communications, you consent to the practices described herein.

1. Information We Collect

We collect information you voluntarily provide or that is required to deliver our services:

• Personal Information: Name, email address, phone number, billing details, and any other data you provide voluntarily.

• Communication Preferences: SMS and phone consent and related preferences.

2. How We Use Your Information

Your information is used solely to provide and improve our services:

• Sending appointment reminders, updates, and account notifications

• Responding to inquiries, requests, or customer support issues

• Operating, maintaining, and improving our website and services

• Complying with legal obligations

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.

Important: No mobile opt-in or text message consent will be shared with third parties or affiliates.

All personal information collected remains strictly within Wind Stars Logistics LLC and is never shared with external entities for marketing or other purposes.

4. SMS and Phone Communications

We provide SMS and phone communications to keep our customers informed.

Consent:
By opting in, you consent to receive SMS and phone messages from Wind Stars Logistics LLC. Your phone numbers and contact information will not be shared with any third party or affiliate under any circumstances.

Types of Communications:
You may receive messages regarding:

• Appointment reminders

• Account updates

• Customer service follow-ups

Example:

"Hello, this is a reminder of your upcoming appointment [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out."

Message Frequency:
You may receive up to 2 messages per week depending on the type of communication.

Potential Fees:
Standard message and data rates may apply depending on your carrier.

Opt-In Methods:

• Checking the SMS consent box on forms

• Submitting your contact information via online forms

Opt-Out Methods:
You may opt out at any time by replying STOP to any SMS message or by contacting us at info@windstarslogistics.com.

Help Instructions:
If you need assistance, reply HELP to any SMS message, or visit https://windstarslogistics.com/contact.

5. Data Security

We implement robust administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of sensitive information

• Restricted access to authorized personnel only

• Routine audits and monitoring of data security practices

No transmission over the internet or electronic storage method is completely secure; however, we strive to protect your information at all times.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer required, information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access, correct, or delete your personal data

• Withdraw consent for SMS, phone, or email communications

• Object to processing of your personal information

To exercise these rights, contact info@windstarslogistics.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance website functionality, measure performance, and improve your experience. You may adjust browser settings to refuse cookies, but some features may not function properly.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us for deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services or legal requirements. The most current version will always be available at https://windstarslogistics.com/privacy-policy.

11. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, contact us at:

• Email: info@windstarslogistics.com

• Website: https://windstarslogistics.com

• Phone: 301-818-4101